Welcome to the Tim Hortons Contact Page – your one-stop destination for all survey inquiries, customer service needs, and feedback submissions.
At Tim Hortons, we value your voice. Whether you’re reaching out about your experience, survey participation, or general support, we’re here to help you every step of the way.
How Can We Assist You?
Having trouble with the Tim Hortons Guest Survey at www.telltims.ca? Looking for details about survey rewards or entry requirements? Our support team is ready to provide assistance quickly and efficiently.
General Inquiries & Survey Assistance
For help with:
- Tim Hortons survey eligibility
- Technical issues while submitting feedback
- Questions about survey codes or rewards
Please contact our customer support team:
- Phone: 1-888-601-1616
- Email: timhortons.support@telltims.ca
- Hours of Operation:
Monday–Friday: 8:00 AM – 9:00 PM ET
Saturday–Sunday: 9:00 AM – 6:00 PM ET
Share Feedback About Your Recent Visit
We’d love to hear about your latest visit to Tim Hortons. Take the official Tim Hortons Customer Satisfaction Survey at:
Your feedback helps us improve everything—from coffee quality to customer service.
Business & Media Inquiries
For franchise inquiries, media requests, or partnership opportunities, please contact our corporate office:
- Address: Tim Hortons Headquarters
874 Sinclair Road, Oakville, ON L6K 2Y1, Canada - Corporate Phone: 905-845-6511
Response Time
We typically respond to all inquiries within 24–48 hours. Please allow additional time during weekends and holidays.
Start the Survey Now
Help us serve you better!
Take the official Tim Hortons survey and get a chance to earn exciting offers:
Thank you for choosing Tim Hortons – Canada’s favorite coffee destination. Your opinion matters!